Privacy Policy

Last updated: 7 August 2026

1. Who we are

SDL Catering provides catering services across Worcester and surrounding areas.

If you have any questions about this privacy policy or how we use your personal information, please contact us:

Email: sdlcateringservices@gmail.com
Telephone: 07785 998502

2. Information we may collect

When you contact SDL Catering, request a quote or make a booking, we may collect information including:

• Your name
• Email address
• Telephone number
• Event date and event type
• Event location or postcode
• Number of guests
• Preferred catering package
• Information you include in your enquiry
• Dietary requirements or allergen information you choose to provide

3. How we use your information

We may use your personal information to:

• Respond to catering enquiries
• Prepare and provide quotations
• Discuss and manage bookings
• Provide catering services you have requested
• Contact you about your event
• Manage invoices and payments
• Keep appropriate business and financial records
• Respond to questions, complaints or requests

4. Our lawful basis for using information

Depending on the circumstances, we may process personal information because it is necessary to take steps at your request before entering into a contract, to perform a catering contract, to meet a legal obligation, or where we have an appropriate legitimate interest in responding to and managing genuine business enquiries.

Where information about dietary requirements or allergies contains sensitive personal information, we will only use it where necessary to understand and respond to the catering requirements you have provided.

5. Enquiry form provider

Our website enquiry form is processed using Formspree. Information submitted through the form may therefore be processed by Formspree so that the enquiry can be delivered to SDL Catering.

We recommend reviewing Formspree's own privacy information if you would like further details about how its service handles form submissions.

6. Sharing your information

We do not sell your personal information.

We may share information with service providers where reasonably necessary to operate our business, process website enquiries, maintain records, or comply with legal obligations.

7. How long we keep information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including managing enquiries, bookings, accounting records and any legal or regulatory obligations.

Enquiries that do not result in a booking may be deleted when they are no longer reasonably required.

8. Keeping your information secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

9. Your data protection rights

Depending on the circumstances, you may have rights relating to your personal information, including the right to request access, correction or deletion of information, or to object to or restrict certain uses.

To make a request, contact: sdlcateringservices@gmail.com

10. Cookies

Our website may use essential technologies required for the website or third-party services to function. If we introduce non-essential analytics, advertising or tracking cookies in the future, this policy may be updated and additional consent controls may be required.

11. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be published on this page.