Terms & Conditions

Last updated: 7 August 2026

1. About these terms

These terms apply to catering services provided by SDL Catering. Additional or event-specific terms may also be stated on a quotation, invoice or booking confirmation.

2. Quotations

Quotations are based on the information provided by the customer, including guest numbers, event date, location, menu requirements and any additional services requested.

If these details change, the quoted price may also need to change.

3. Bookings

Submitting an enquiry does not create a confirmed booking.

A booking is only confirmed once SDL Catering has accepted the booking and any payment or deposit requirements stated on the quotation or booking confirmation have been met.

4. Prices

Prices shown on the website are intended as a guide and may depend on guest numbers, menu choices, location, delivery requirements and other event details.

The price confirmed in your quotation or booking confirmation will apply to that booking, subject to any agreed changes.

5. Payment

Payment dates and any deposit requirements will be shown on the relevant quotation, invoice or booking confirmation.

Customers are responsible for ensuring payments are received by the stated due date.

6. Changes to bookings

Please tell SDL Catering as soon as possible if you wish to change:

• The event date or time
• Guest numbers
• Venue or delivery location
• Menu selections
• Dietary requirements
• Any other important event details

Changes are subject to availability and may affect the final price.

7. Cancellations

If you need to cancel a booking, please contact SDL Catering as soon as possible.

Any cancellation charges, deposit arrangements or refund terms applicable to a particular booking should be confirmed in your quotation or booking confirmation.

8. Allergies and dietary requirements

Customers must tell SDL Catering about relevant allergies, intolerances and dietary requirements when making or confirming their booking and must provide updated information if circumstances change.

SDL Catering will provide allergen information and discuss specific requirements where appropriate.

Where food is served as a buffet, allergen information should be considered for the individual food items rather than assuming the whole buffet has the same allergen profile.

9. Event information supplied by customers

Customers are responsible for providing accurate information about their event, including venue access, timings, guest numbers and any restrictions that may affect catering or delivery.

10. Delivery and access

Customers should ensure SDL Catering has reasonable access to the agreed location at the agreed time.

Delays caused by incorrect addresses, restricted access, venue restrictions or circumstances outside SDL Catering's reasonable control may affect delivery or setup times.

11. Circumstances outside our control

SDL Catering will make reasonable efforts to fulfil confirmed bookings. However, events outside reasonable control may occasionally affect the ability to provide services exactly as planned.

If this happens, SDL Catering will contact the customer as soon as reasonably possible to discuss available options.

12. Website information

We try to ensure that prices, photographs, package descriptions and other information on this website are accurate and up to date.

Photographs are illustrative of catering previously prepared by SDL Catering. Individual presentation and ingredients may vary depending on the booking and availability.

13. Contact

If you have questions about these terms, contact SDL Catering:

Telephone: 07785 998502
Email: sdlcateringservices@gmail.com